Support

On-Demand is designed to help your customer support efforts in three key areas:

1. Tickets – specific, known customer support issues

2. FAQ’s – Answers to Frequently Asked Questions

3. Knowledgebase – A database of articles containing information about your products and services, which are helpful to existing and potential customers.

4. Analytics – Graphic charts which help you to track the resolution of tickets.

• How to View Ticket Analytic Graphics

• How to Create a New Ticket

• How to View Tickets

• How to Update a Ticket

• How to Delete a Ticket

• The Support FAQ List

• The Support Knowledgebase