From CommenceCRM-Help
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On-Demand is designed to help your customer support efforts in three key areas: | On-Demand is designed to help your customer support efforts in three key areas: | ||
| − | 1. Tickets – specific, known customer support issues | + | :::1. '''Tickets''' – specific, known customer support issues |
| − | 2. FAQ’s – Answers to Frequently Asked Questions | + | :::2. '''FAQ’s''' – Answers to Frequently Asked Questions |
| − | 3. Knowledgebase – A database of articles containing information about your products and services, which are helpful to existing and potential customers. | + | :::3. '''Knowledgebase''' – A database of articles containing information about your products and services, which are helpful to existing and potential customers. |
| − | 4. Analytics – Graphic charts which help you to track the resolution of tickets. | + | :::4. '''Analytics''' – Graphic charts which help you to track the resolution of tickets. |
Revision as of 06:51, 17 September 2012
On-Demand is designed to help your customer support efforts in three key areas:
- 1. Tickets – specific, known customer support issues
- 2. FAQ’s – Answers to Frequently Asked Questions
- 3. Knowledgebase – A database of articles containing information about your products and services, which are helpful to existing and potential customers.
- 4. Analytics – Graphic charts which help you to track the resolution of tickets.