Creating User Accounts

TIP: Prior to creating a user account you must create a contact record for the user. 
See: Adding Employees as Contacts on the User Administration page.

1. From the Quick Links menu, select Administration.
2. From the Administrator menu, select Users.
3. Click the New button. The User Settings screen displays.
4. From the drop down menu, select the user type. Employee is the recommended type for most users.
5. Click the Lookup button to select the corresponding contact. If the contact is not listed, you must complete the procedure above for Adding Employees as Contacts.
6. In the User Name field, type the user’s first initial with the last name, all lowercase. The user name must be at least 6 characters long. If first initial plus last name is too short, use first name plus last name.
7. In the New Password field, enter the user name as the password.
8. In the Confirm Password field, enter the user name again.
9. Use the Lookup button to select an appropriate security profile for this user.
10. Select the YES button to enable or activate the new user account.
11. Click Save & New and repeat steps 4-10 to create additional user accounts. The maximum number of users that can be enabled is based on your license agreement.
12. Click Save & Close when you have finished creating new user accounts.

Best Practice: Any employee contact who may have leads or accounts assigned to them must be added as a user. If they are not licensed to use Commence On Demand the user may be deactivated by setting Enabled to No. Disabled users do not count toward your total user limit.