Support
From Commence CRM-Help
Revision as of 10:15, 14 September 2012 by Technowrites2 (talk | contribs)
On-Demand is designed to help your customer support efforts in three key areas:
1. Tickets – specific, known customer support issues
2. FAQ’s – Answers to Frequently Asked Questions
3. Knowledgebase – A database of articles containing information about your products and services, which are helpful to existing and potential customers.
4. Analytics – Graphic charts which help you to track the resolution of tickets.