Difference between revisions of "Support/The Support Knowledgebase"
From Commence CRM-Help
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Select “Knowledgebase” from the Support Module. While FAQ’s usually provide short and concise answers for customer questions, the Knowledgebase is oriented toward detailed and in-depth discussion of various issues. | Select “Knowledgebase” from the Support Module. While FAQ’s usually provide short and concise answers for customer questions, the Knowledgebase is oriented toward detailed and in-depth discussion of various issues. | ||
| − | + | When selecting individual items in the list of Knowledgebase articles, an icon indicates whether an entry is an individual article or a folder of articles. Folders lead to additional lists of articles, which fall under the same subject. To view a specific Knowledgebase article (or to open a folder), click on the corresponding Title. | |
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Revision as of 10:26, 14 September 2012
Select “Knowledgebase” from the Support Module. While FAQ’s usually provide short and concise answers for customer questions, the Knowledgebase is oriented toward detailed and in-depth discussion of various issues. When selecting individual items in the list of Knowledgebase articles, an icon indicates whether an entry is an individual article or a folder of articles. Folders lead to additional lists of articles, which fall under the same subject. To view a specific Knowledgebase article (or to open a folder), click on the corresponding Title.