Commence OnDemand Admin Guide

This Administrative Guide is designed to assist you with the tasks performed by the System Administrator such as data administration, user profiles, passwords, security rights and module settings.

Introduction

• Introduction

Commence is a web-based CRM solution that enables businesses to manage customer relationships in an organized and efficient manner. An intuitive set of ready to use applications automates the customer facing aspects of your business that directly impacts sales execution and customer service. Commence is customizable and offers extensive reporting and graphical analysis.

Getting Started

• Getting Started

1. Launch your web browser.
2. Navigate to the address provided by your Commence sales representative.
3. Enter the login name and password.
4. Make sure to check the box ‘I agree” to the terms and conditions

The Commence CRM Dashboard displays. This is your CRM home page.

Updating your Company Profile

• Updating your Company Profile

Once you have successfully logged onto the system, the next thing you must do is update your company profile. Look for your company name in the list of accounts on the Accounts tab. It is shown as a blue shaded row in the Accounts view.

System Configuration

• System Configuration

As an administrator, you have the ability to view or configure a number of features including server, email and permission settings.

Data Administration

• Data Administration

Administrators can perform several unique data management functions including data restoration and archiving, record merging and purging and global data replacement.

Module Settings

• Module Settings

Commence allows you to administer personalized settings for each of the system modules. This includes the ability to modify custom views, default views, custom fields, and terms. The steps for setting up default views, custom views, and custom fields will be the same throughout each of the modules.

System Tools

• System Tools

The System tools function provides you with the ability to import data from disparate sources and perform territory realignment.

Web Forms

• Web Forms

Commence offers a WebForm API Implementation to capture LEADS from your website. The implementation is in two parts – Designer and API.

Report Writer

• Report Writer

With Commence, you can determine personalized system reports on any information in the database. A library of pre-built reports is available, or you may create new ones. Users must have appropriate permissions to use the Reports module. Reports are broken into categories for ease-of-use. All reports shows every report listed in alphabetical order.