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Commence OnDemand Admin Guide
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* navigation
*Introduction
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** mainpage|mainpage
**System Requirements
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** http://staging1.commenceonline.com/mediawiki/index.php/CommenceOnDemandAdminGuide|CRM Admin Guide
**The Role of the Administrator
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** http://staging1.commenceonline.com/mediawiki/index.php/Commence|CRM User Help
*Getting Started
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* For Administrators
*Updating your Company Profile
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** http://support.commenceonline.com/mediawiki/index.php/Introduction|Introduction
**Security Profiles
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** http://staging1.commenceonline.com/mediawiki/index.php/Getting_Started|Getting Started
**Adding Security Profiles
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** http://staging1.commenceonline.com/mediawiki/index.php/User_Administration|User Administration
**Adding Users
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** http://staging1.commenceonline.com/mediawiki/index.php/System_Configuration|System Configuration
**Assigning Security Profiles
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** http://staging1.commenceonline.com/mediawiki/index.php/Data_Administration|Data Administration
*Server Settings
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** http://staging1.commenceonline.com/mediawiki/index.php/Module_Settings|Module Settings
**E-mail Settings & E-mail Templates
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** http://staging1.commenceonline.com/mediawiki/index.php/System_Tools|System Tools
**License Settings
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** http://staging1.commenceonline.com/mediawiki/index.php/Web_Forms|Web Forms
*Data Administration
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** http://staging1.commenceonline.com/mediawiki/index.php/Report_Writer|Report Writer
**Garbage
 
**Attic
 
**Merge and Purge
 
**Global Replace
 
**Audit Trail
 
*Module Settings
 
**Accounts
 
**Calendar
 
**Activities
 
**Documents
 
**Sales
 
**Marketing
 
**Projects
 
**Support
 
**Accounting
 
**Template Management
 
**System Tools
 
**Personal E-mail and other Preferences
 
**Customizing the Home Page
 
*Web Forms
 
*Report Writer
 
  
Commence OnDemand User Guide
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* For End Users
*Introduction
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** http://staging1.commenceonline.com/mediawiki/index.php/Getting_Started|Getting Started
**Overview
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** http://staging1.commenceonline.com/mediawiki/index.php/CRM_Dashboard|CRM Dashboard
**System Requirements
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** http://staging1.commenceonline.com/mediawiki/index.php/Leads|Leads
*Logging On
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** http://staging1.commenceonline.com/mediawiki/index.php/Accounts|Accounts
**Your Access URL
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** http://staging1.commenceonline.com/mediawiki/index.php/Calendar|Calendar
**Your Username and Password
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** http://staging1.commenceonline.com/mediawiki/index.php/Activities|Activities
**How to Log Onto On-Demand
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** http://staging1.commenceonline.com/mediawiki/index.php/SalesOpportunities|Sales Opportunities
*Digital Dashboard
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** http://staging1.commenceonline.com/mediawiki/index.php/Marketing|Marketing
**Module Tabs
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** http://staging1.commenceonline.com/mediawiki/index.php/Support|Support
**Search Function
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** http://staging1.commenceonline.com/mediawiki/index.php/Documents|Documents
**Edit/Help
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** http://staging1.commenceonline.com/mediawiki/index.php/Analytics|Analytics
**Module Actions
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** http://staging1.commenceonline.com/mediawiki/index.php/Reports|Reports
**Quick Links
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** http://staging1.commenceonline.com/mediawiki/index.php/SavedSearchesandLists|Saved Searches and Lists
**Summaries At-A-Glance
 
*Leads
 
**How to Enter a New Lead
 
**How to Import Leads from a List
 
**How to View Available Lists
 
**How to Move Leads Between Lists
 
**How to View Individual Leads
 
**How to Manage Lead Qualification
 
**How to Convert a Lead to an Account
 
**How to Delete a Lead
 
*Accounts
 
**How to Set Up a New Account
 
**How to View a List of Accounts
 
**How to View Account Detail
 
**How to View a Group of Accounts
 
**How to Sort Accounts
 
**How to Delete an Account
 
**How to View Contacts Within an Account
 
**How to View All Contacts from All Accounts
 
**How to Add an Additional Contact
 
**How to Add a Contact without an Account
 
**How to Set Up a New Team
 
**How to View a List of Teams
 
**How to Work With Teams
 
*Email
 
**Your On-Demand Email Address
 
**How to Check for New Email
 
**How to Read Email
 
**How to Compose and Send an Email Message
 
**How to Add an Attachment to a Message
 
**How to Respond to a Received Message
 
**How to Forward a Received Message
 
**How to Delete a Message
 
**How to Create Folders
 
*Calendar
 
**How to Schedule an Activity
 
**How to Select a Calendar View
 
**How to Select a Date to Display
 
**How to Use the Calendar Popup Feature
 
**Additional Calendar Features
 
*Activities
 
**Types of Activities
 
**How to Add a New Activity
 
**How to Delete an Activity
 
**How to View Activities
 
**How to View Activity Detail
 
*Sales Opportunities
 
**Graphic Analysis
 
**How to Add an Opportunity
 
**How to View Opportunities
 
**How to View/Update Opportunity Detail
 
**How to Delete an Opportunity
 
**Working with Quotes
 
**How to Create a Quote
 
**How to View a Quote
 
**How to Modify a Quote
 
*Marketing
 
**How to Add a New Promotion, Literature Fulfillment or Event
 
**How to View Promotions, Literature Fulfillments or Events
 
**How to Delete a Promotion, Literature Fulfillment or Event
 
**Best Practices for Using Mail Merge
 
**How to Use Templates
 
**How to Perform a Mail Merge
 
*Support
 
**How to View Ticket Analytic Graphics
 
**How to Create a New Ticket
 
**How to View Tickets
 
**How to Update a Ticket
 
**How to Delete a Ticket
 
**The Support FAQ List
 
**The Support Knowledgebase
 
*Documents
 
**How to View Documents
 
**How to Add a Document Folder
 
**How to Add a Document
 
**How to Delete a Document
 
*Analytics
 
**How to Select Analytic Graphics
 
*Reports
 
*Saved Searches and Lists
 
*Conclusion
 

Latest revision as of 18:07, 27 May 2021