Support/How to Update a Ticket - Revision history

J.collier: J.collier moved page Support/HowtoUpdateaTicket to Support/How to Update a Ticket

2012-12-02T23:11:31Z

J.collier moved page Support/HowtoUpdateaTicket to Support/How to Update a Ticket

Technowrites2 at 09:52, 27 September 2012

2012-09-27T09:52:11Z

Technowrites at 19:22, 25 September 2012

2012-09-25T19:22:24Z

Technowrites at 07:14, 17 September 2012

2012-09-17T07:14:03Z

Technowrites at 07:13, 17 September 2012

2012-09-17T07:13:24Z

Technowrites2: Created page with " A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information. Simply view ticket deta..."

2012-09-14T10:21:59Z

Created page with " A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information. Simply view ticket deta..."

New page

A ticket’s “Status” or other information may change over a peri-od of time, or you may wish to record progress or other additional information. Simply view ticket detail in the normal manner, edit the fields displayed, and then save your changes.
Note: Tickets may not be updated after they are closed. However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)

Step-by-Step

1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.

2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.

3. Locate the field(s) to be updated and enter your change.

4. Click on the “Save” button to save your updates.

← Older revision		Revision as of 09:52, 27 September 2012
Line 10:		Line 10:


−	3. Locate the field(s) to be updated and enter your change.	+	:::3. Locate the field(s) to be updated and enter your change.

−	4. Click on the “Save” button to save your updates.	+	:::4. Click on the “Save” button to save your updates.

← Older revision		Revision as of 19:22, 25 September 2012
Line 4:		Line 4:


−	[[File:~~image004~~.~~gif~~\|left]]	+	[[File:ScreenHunter_74 Sep. 25 14.51.jpg\|left]]
		+	1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.

		+	2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.

		+
		+	3. Locate the field(s) to be updated and enter your change.

−		+	4. Click on the “Save” button to save your updates.
−	~~::::::'''''Step-by-Step'''''~~
−
−	~~[[File:image178.gif\|left]]~~
−	~~::::::::1. Select “My Tickets” or “All Tickets” from the Support Module Action Panel. A list of the specified tickets will appear.~~
−
−	~~::::::::2. Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.~~
−
−	~~::::::::3. Locate the field(s) to be updated and enter your change.~~
−
−	~~::::::::~~4. Click on the “Save” button to save your updates.

@@ Line 3: / Line 3: @@
 Note:  Tickets may not be updated after they are closed.  However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)
-−
 [[File:image004.gif|left]]
 ::::::'''''Step-by-Step'''''

← Older revision	Revision as of 23:11, 2 December 2012
(No difference)

@@ Line 3: / Line 3: @@
 Note:  Tickets may not be updated after they are closed.  However, a Closed ticket may be reopened (Click on the “Re-open Ticket” icon at the top of the detail page)
-Step-by-Step
-.	Select “My Tickets” or “All Tickets” from the Support Module Action Panel.  A list of the specified tickets will appear.
+::::::'''''Step-by-Step'''''
-.	Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.
+[[File:image178.gif|left]]
-.	Locate the field(s) to be updated and enter your change.
+::::::::2.	Click on the “Subject” or “Account Name.” of the ticket to be updated to view detail for that ticket.
-.	Click on the “Save” button to save your updates.
+::::::::3.	Locate the field(s) to be updated and enter your change.